Got questions? We Have Answers!

For general questions regarding our services or products, please check below to see if we have answered
them. Can't find your answers? Don't worry, we've got you covered. Please contact us here.

Some household stains can come out easily, while others may require a more intensive treatment. Thus, we can’t guarantee complete removal before we see the item. However, if our methods don’t work, then nothing will.

Yes - we clean voiles, sunfilters and even hand-woven fabrics.  Each curtain is individually washed with our gentle cold water process.

The simple answer is "yes"!  We have a variety of processes for different colours and types of fabric so if one process fails, we move onto the next until we get the best results we can.

We cannot however, offer guarantees of 100% stain removal until we see the fabric and know what the problem is.  Be assured though, if our processes don't work, nothing will.

The good news is that we need the hooks to be left IN your curtains.  We hang them by the hooks to process them so please do leave them in.

Unfortunately, NO.  If a fabric is going to shrink, it will always do this on a first-time clean.  The higher the cotton content, the more likelihood there is of shrinkage.  However, we have tried to minimise the amount of shrinkage possible - we use absolutely no heat in our processes, no agitation and we line-dry.  If we know that the fabric will shrink, we will advise you prior to cleaning - we do offer a rehemming service, but many fabrics will "drop" of their own accord, once they have been hanging for a few days. 

There is absolutely no need to dismantle your blinds.  Just unscrew them, or lift them out of the brackets that they sit in, and bring them in just as they are.

We don't quote by the houselot, it all depends on the size of your curtains please use our online quote to get pricing.

We do not clean verticals, venetians or wooden blinds - we specialise in fabric window coverings.  There are many reputable blind cleaning companies who can help you.

We are open every Saturday from 9am - Midday, except for Public Holidays weekends. Our pick up and delivery service is strictly Monday - Friday only.

NO!  The beauty of our Bronze service is that you can just call in at your convenience, allow 2 working days without the curtains and then they will be ready for you to collect.

Unfortunately , we do not offer our pick up and delivery service on the weekends.  You could consider our Silver Service whereby you take them down and rehang them, but just pop their at your front door (or somewhere that you have advised us), and we can do the rest.  They are always packed in plastic for return, and we can ensure they are returned to the same spot.

There will be an invoice attached to the curtains and blinds which has our bank account details on it.  Our terms are payment on delivery, you can pay online, post us a cheque or phone us with your credit card details.  If you are home when we deliver, you can pay by EFTPOS or credit card as we carry mobile EFTPOS machines.

We DO NOT accept American Express - everything else is fine.

Sorry - this is not a service that we offer.  Perhaps try a drycleaner.

We do rehemming, but only if we clean the curtains first.  We are happy to quote on this as requested.

We supply detachable linings, specifically made for your curtains.  We would clean your curtains, then make and attached the detachable lining. Get in touch to discuss details and price guidelines.

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